How to shop
Why shop at Labellov?
Labellov sells unique vintage luxury goods from the world's most coveted designer houses including Hermès, Chanel, Delvaux, Louis Vuitton and many more. The Labellov Authenticity Label guarantees 100% authenticity. For more information about our authentication process, click here.
How do I place an order?
1. Use the navigationlinks to help you find what you are looking for. You can also shop by browsing our stories or alphabetically by designer.
2. Once you have found an item you wish to purchase, click on the add to cart button next to each item.
3. Review the items in your shopping bag by clicking the cart link at the top right of the page. You can use the remove link to delete items from your shopping bag.
4. Click on proceed to purchase to complete your order. You will be redirected to the check-out page.
First time orders
For your security, please be aware that first-time orders can only be shipped to the cardholder's billing address or a corporate work address which we are able to verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately so that we can contact you if necessary.
Do you ship internationally?
Yes, we ship worldwide. Shipping fees and delivery times vary depending on the destination. All orders are being shipped out from our warehouse location in Belgium.
What are the shipping costs?
Shipping fees are calculated at checkout based on your location.
Can I pick up my order in store?
Yes you can! Select the option 'pick-up in store', choose your desired location and receive a confirmation once your order is ready to be picked up.
How long will my order take to arrive?
Delivery times vary, but most orders within Europe arrive within 2-3 business days after shipping.
Can I track my order?
Yes, once your order is dispatched, you will receive a tracking number via email. You can log into your member portal on the Labellov website for an overview of your orders.
What should I do if my package is delayed or lost?
Please contact our customer support team. We will investigate and help resolve the issue promptly.
Which payment methods does Labellov accept?
We accept Bancontact, credit cards (Visa, MasterCard), PayPal and bank transfer. Limitations may occur. All payments are processed securely.
Do you have a gift card? You can redeem this at check-out.
Why was my payment declined?
Declines can occur due to bank security checks or incorrect details. Please note that your payment may be cancelled if your purchase exceeds your card limit. We recommend verifying your information or contacting your bank.
Is my payment information secure?
Absolutely. Labellov uses SSL encryption and complies with industry standards to protect your data.
How do i apply a discount code?
You can enter your discount code at checkout. The reduction will be applied before you complete your payment.
How to sell
How can I sell my items?
Bring your items to our showroom for an immediate validation. Our experts will review each item and give you a price estimate. The selected items are authenticated, photographed and placed online by our team of experts. The item will go on sale for a period of 6 months, after which it will be reduced in price and placed in the sale section. Labellov takes care of the shipping and handling of each item, and you will be paid out after the return period has passed.
Please note: Labellov does not store all the bags and accessories in their showroom. Please make an appointment if you want to see a particular bag.
Our address: Verlatstraat 15 2000 Antwerp, Belgium.
We are easily reachable with public transport. Parking space nearby.
Labellov offers a personal pick-up service for certain brands and bag types. Please schedule an appointment by phone or email. Extensive descriptions and/or detailed pictures of the items may be required before validating for a pick-up appointment.
Labellov hosts seasonal events where you can drop off your bags and accessories. You will be provided with a contract and inventory list of the items
you bring in for consignment. These drop-off points are hosted in collaboration with Belgium’s finest high-end stores and events. For a list of upcoming dates and places, please visit the events page.
Contact us for a tailored-made solution. Send us pictures, ship your items and we do all the work.
How do I get my items to you?
You are welcome to deposit your items at our showroom in Antwerp for an
immediate validation. We are easily reachable by car or public
transport. We also offer the opportunity to pick-up your item(s) at
home. It is mandatory to schedule an appointment by mail or phone or by
filling out the consignment form. Labellov also hosts seasonal events
(pop-ups, collaborations…) where you can drop off your items.
How are my items priced?
The Labellov team of experts make sure you get the best price possible
for your item. Selling prices depend on the brand, the model, the
condition of the item and the extra's. We base ourselves on current
market prices, our experience and expertise.
What is the length of the consignment period?
Items can stay in consignment for a period of 6 months. This means that we keep the item in our possession for a period of 6 months. With our effective merchandising and market reach, 80% of our items are sold within 30 days.
What will I earn?
Labellov offers an all-inclusive service for your items. We do the work, you get paid.
Commission:
items with a selling price < €300
you receive 50%
selling price between €300 - €2000
you receive 60%
items with a selling price > €2000
you receive 70%
items with a selling price > €6000
price based on mutual agreement
Payouts are done afte an item has been sold and the mandatory returns period
has expired. We pay out through bank transfer or in store credit.
Which brands do you accept?
We currently accept authentic designer bags, accessories, small leather goods, jewellery, watches and lifestyle pieces. Have a look at our current list of designers here.
Please note we currently do not accept shoes and clothing from brands other than Hermes and Chanel.
How do you Authenticate?
We value authenticity in the highest form and make sure every item is authenticated. We have a team of in-house experts who verify the authenticity of each item. If an item does not meet the expected standards, we will not accept the item. The authentication process exists out of different steps. We look at materials, workmanship,
details, logos, serial codes, brand stamps... We do extensive research and make sure every item is subject to this research.
